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Web Hiccups

Frequently Asked Questions
A. Overview
B. I can't add stuff to my cart
C. The "Add to Cart" button doesn't work
D. I'm in an endless loop
A. Overview (CSWEB01)
Need help? We've outlined solutions to the most frequent web hiccups that people encounter. Check out the links above.

If you're still experiencing problems, shoot an email to webmaster@greenfeet.com.

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B. I can't add stuff to my cart (CSWEB03)
Do you add stuff to the cart, but the cart is empty? Cookies need to be enabled on your browser in order to make a purchase. Double check the settings below based on your browser.

Choose your browser...
Internet Explorer
Fire Fox / Mozilla
Safari
Chrome

Internet Explorer

  1. Go to "Tools Menu > Internet Options"

  2. Click on the "Privacy" tab.

  3. Make sure your settings are set to "Medium". Move the slider downward if necessary.

  4. Press "OK".

Fire Fox / Mozilla
  1. Go to "Tool Menu > Options".

  2. Click on the "Privacy" tab and make sure the "Accept cookies from sites" box is checked.

  3. Press "OK".

Safari
  1. Go to "Edit Menu > Preferences".

  2. Click on the "Security" tab and make sure the "Only from sites you navigate to" button is marked in the "Accept cookies" section.

  3. Press "OK".

Chrome
  1. Go to "Tool" Menu > "Options".

  2. Click on the "Under the Hood" tab and scroll down to the bottom of the page. Set the cookie settings to "Allow all cookies".

  3. Press "Close".

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C. The "Add to Cart" button doesn't work (CSWEB02)
Do you click the "Add to Cart" button and nothing happens? Javascript must be enabled for the "Add to Cart" button and other features to work. Double check the settings below based on your browser.

Choose your browser...
Internet Explorer
Fire Fox / Mozilla
Safari

Internet Explorer

  1. Go to "Tools Menu > Internet Options".

  2. Click on the "Security" tab and click the "Custom level..." button.

  3. Scroll down to the "Scripting" section and make sure "Active scripting" is enabled.

  4. Press "OK" for both windows.

Fire Fox / Mozilla
  1. Go to "Tools Menu > Options".

  2. Click on the "Content" tab and make sure the "Enable JavaScript" box is checked.

  3. Press "OK".

Safari
  1. Go to "Edit Menu > Preferences".

  2. Click on the "Security" tab and make sure the "Enable JavaScript" box is checked.

  3. Press "OK".

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D. I'm in an endless loop (CSWEB04)
Are you in an endless loop that's preventing you from logging in or checking out?
This problem occurs when your cookies are corrupted. You can fix this by deleting the cookies from Greenfeet. Doing this will remove the items from your cart, but everything will work smoothly when you're done. Pick out your browser and follow the instructions below.

Choose your browser...
Internet Explorer
Fire Fox / Mozilla
Safari
Chrome

Internet Explorer

  1. Go to "Tools Menu > Internet Options"

  2. On the "General" tab, click "Delete" in the "Browsing history" section.

  3. Read thoroghly: Press the "Delete cookies..." button to delete all cookies on your computer. Cookies for ALL web sites will be deleted. This may be a minor inconvenience as some web sites may not recognize you when you return. This will be temporary as the cookies will be replaced upon your first visit.

  4. Press "Close" then "OK".

  5. Begin shopping again and the site will function properly.

Fire Fox / Mozilla
  1. Go to "Tool Menu > Options".

  2. Click on the "Privacy" tab and click the "Show Cookies" button in the "Cookies" section.

  3. Click on the "greenfeet.com" folder and click the "Remove Cookies" button.

  4. Press "Close" then "OK".

  5. Begin shopping again and the site will function properly.

Safari
  1. Go to "Edit Menu > Preferences".

  2. Click on the "Security" tab and click the "Show Cookies" button.

  3. Highlight all cookies in the list from ".greenfeet.com" or "www.greenfeet.com". Press the "Remove" button.

  4. Press "Done" and close the "Preferences" window.

  5. Begin shopping again and the site will function properly.

Chrome
  1. Go to "Tool" Menu > "Options".

  2. Click on the "Under the Hood" tab and scroll down to the bottom of the page. Click the "Show cookies" button.

  3. Highlight all cookies from Greenfeet and click on the "Remove" button.

  4. Press "Close" and "Close".

  5. Begin shopping again and the site will function properly.

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