Shopping at Greenfeet

Exchanging Products
Please email us at service@greenfeet.com or call us at 1-888-562-8873 before returning or exchanging a product so that we may issue you what's called a RMA (Return Merchandise Authorization). This insures that your return is processed accurately and that your refund or exchanged item is processed quickly.

Saleable Condition
All items must be returned in saleable condition and in the original packaging for a full refund. Used items such as pillows, bedding, towels, personal care products and cosmetics are not returnable due to health regulations.

If items do not have their full packaging, but are unused, there will be a 15% restocking fee applied.

We recommend that if you choose to ship your items back via US Post Office that you opt for delivery confirmation. That way you can be sure that your package arrived as scheduled.

Returning Ecospheres
Please note that return shipping for exchanges or replacements of Eco-spheres is the responsibility of the customer. If the item was damaged upon arrival or is dead, please contact us immediately at 1-888-562-8873 so that we can speak to the mfg about picking up the cost of replacement. This must be done within 24 hours of receipt of your ecosphere.

Mattress Guarantee
Mattresses are covered by Vivetique/Crown City's 30 day comfort exchange policy. If you are not happy with your mattress, you can exchange it for another within 30 days of receipt - you simply pay any difference and you cover shipping of the old mattress back and the new mattress to you. It's that easy! Due to health regulations, there are no refunds on mattresses or boxsprings.

The Greenfeet Guarantee:
We are committed to providing an exceptional online shopping experience. If you are not completely satisfied with your purchase, send it back within 30 days for an exchange or refund. We'll refund the original purchase price to your credit card, or send your replacement item, once we receive your return.

Simply send your merchandise back to us:

1. Repack the merchandise in its original packaging. A 15% restocking fee may be applied at our discretion if the returned merchandise is not in its original packaging.
2. Include the following information with the merchandise you wish to return:
   • The original packing slip or email confirmation
   • Your full name and contact information
   • The action you wish for us to take
     ie: "Exchange for 2 of item # 3506-00527-0000, refund to my credit card, etc."
3. Send your package with shipping insurance so that it arrives safely. We cannot process shipments that become lost or damaged in transit, so please send your merchandise back to us with care. Fragile items, such as laquerware and glassware, must be carefully wrapped to avoid scratches or cracks so that we can ensure a full refund or exchange.

Shipping Costs for Returns and Exchanges:
In an effort to keep product and shipping prices affordable for everyone, shipping charges for returns and exchanges are the responsibility of the customer.

Shipping Address:
Greenfeet
Returns Dept.
275 Fairchild Ave. #107
Chico, CA 95973

Did you receive your merchandise damaged?
Shoot us an email at service@greenfeet.com. Please include your order number and a list of the damaged items. A photo of the damaged item and the packaging would be helpful so we can prevent future incidents. We'll promptly confirm and email you with replacement details. Feel free to call us at 1-888-562-8873 if you would like to speak with us in person.

Important Exceptions:

Ecospheres: If the Ecosphere arrives dead or damaged, please contact Ecosphere Systems directly within 24 hours after receiving your ecosphere. They can be reached at 1-800-729-9870.

Mattresses: Refunds will not be issued on any mattress. However, if you are not happy with your mattress, you can make a Comfort Exchange within 30 days. Additional shipping charges will apply. Contact us and we'll make this happen for you. Sorry, no cash refunds for exchanges below original mattress price.

Bedding: Due to health reasons, used bedding cannot be returned or exchanged once it has been opened and used. Please make certain that you are content with your purchase before you use it.

Questions: For further assistance, please contact our friendly staff at service@greenfeet.com or call us at 1-888-562-8873 M-F 9am-5pm (Pacific).

Credit Cards

Check or Money Order

1. Choose the items you'd like and proceed through check out process until the payment screen.
2. Choose your preferred shipping method to calculate shipping costs.
3. Print out the page.
4. Mail the printed order and your payment to:
   Greenfeet.com
   275 Fairchild Ave., Unit #107
   Chico, CA 95973If you decide to pay with a check, the check will be held for 2 weeks. A money order would be processed immediately.

PayPal

For additional discounts, we offer the GreenStep Membership Program where members save 10% every day.

You can also sign up to receive Greenfeet Email Updates filled with new product updates and exclusive offers.

Our podcast, More Hip Than Hippie, has the occasional 'coupod' and we'd suggest following our President/Founder, Valerie on Twitter here: Grndiva on Twitter for a chance to receive FREE merchandise from Greenfeet.

Come join the party and become part of our community. We'd love to have you!

1. Choose the items you'd like and proceed through check out process until the payment screen.
2. Choose your preferred shipping method to calculate shipping costs.
3. Print out the page.
4. Mail the printed order and your payment to:
   Greenfeet.com
   275 Fairchild Ave., Unit #107
   Chico, CA 95973
5. Money Orders will be processed upon receipt. Check orders will be held for two weeks to ensure that the check clears before shipping.

What we collect

Greenfeet collects only individually identifiable information absolutely necessary for the transaction or our internal records. However, if you wish to share something juicy or exciting about yourself, it would really perk up our busy day!

We collect the domain names and email addresses of visitors to our web page, the email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.

Our site uses an order form for customer purchases. Financial information, such as a credit card number, is used for order processing only. Through this form, we also collect contact information. This is used to send the orders, our newsletter and information to our customers. The customer's contact information may also be used when there are questions regarding an order. Users may decline future mailings.

What we do with it

The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency. Understanding typical purchase patterns helps with inventory control and new product additions.

We truly have our customers' best interests at heart ... we constantly research better ways to offer products that improve and enhance your life.

Security

We have taken great measures to ensure this site has the security necessary to protect the loss, misuse and alteration of the information under our control. This site uses a properly installed, uncompromised secure server (SSL) to capture financial information.

Contacting Greenfeet

If you have any questions about this privacy statement, the practices of this site, what we had for lunch, or anything else, you can contact us at: info@greenfeet.com

We Guarantee Your Security
Nothing is 100% safe, but we'll help you burden the risk. If you suspect that your credit card has been charged without your approval, notify your credit card provider immediately. If you notify them in a timely manner and the charges were made by shopping at Greenfeet, we will cover any portion of the $50 fraudulent charge limit a credit card provider might charge you – as provided by the Fair Credit Billing Act.

Transaction Security
When you use your credit card on Greenfeet, you can rest assured that your information is safe. When you are on the shopping cart ordering pages you will be able to see the security lock show up along the bottom of your web browser. Also, we have taken great measures to ensure this site has the security necessary to protect against the loss, misuse and alteration of the information under our control. This site uses a properly installed, uncompromised secure server (SSL) to capture financial information.

BBB Member
As a member of the Better Business Bureau, we have made a commitment to high levels of ethical business practices and customer satisfaction. We would not be able to display the BBBOnline logo unless we had a satisfactory track record with the BBB.

Our Service is Certified
Your shopping experience is extremely important to us. To help us gauge the quality of your visit, we employ multiple customer satisfaction surveys. With this information in hand, we strive to improve and make Greenfeet a place you'll return to again and again. We invite you to participate in this process by completing the survey form when you make your purchase. But if you want to give us feedback right away, don't hesitate to shoot an email to service@greenfeet.com.  

Testimonials
 

• "Super fast shipping; will do business with them again. Highly recommend this seller. A+++++" - Martha F.

• "Item was temporarily out of stock, but received notification of arrival date and shipping info. Arrived perfectly as described, EXCELLENT seller, would definitely RECOMMEND! AAA++" - Marilyn C.

• "I was very happy with the transaction and appreciated being able to reach someone by phone. Thank you." - Megown M.

• I purchased the candle for my sister, so I can't write a personal review. She did report that it arrived in tact and she likes it very much. I have to say that I was amazed that she received it in time for her birthday as I ordered it on a Monday and she received by Fri. or Sat. What great service!!! I will definitely consider your website when I'm looking for gifts again. Thank you!
  Sincerely, Cathy F

• Hello! I just wanted to thank you for processing my recent order promptly and without problems! Items arrived well packed and in perfect condition. I appreciate being able to shop a site I KNOW is environmentally responsible and offers good products and great customer service.

  Sincerely,
  Ann

• Very impressed with your service. FAST and RELIABLE!! We got the aerator that we could hardly find in Ireland. So GOOD! Definitely will use your company again...

  Cheers
  Cubie

• I just received my order today which was shipped on Jan 7th. I wish to commend your company and tell you how much I appreciated your prompt service and communication with me. Especially, since the item I ordered was a simple $3. item. I was especially happy that you were willing to ship such a small item by U.S. postal service, which isn't always the case for mail orders coming to Hawaii.

  You can be sure I will recommend your company to all of my friends and I hope I have an opportunity to order from you again.

  Thank you and aloha nui loa,
  Grace W.

• I found your website while I was reading Leonardo Di Caprio's site last week and I wanted to let you know that I received my first order from you yesterday and I couldn't be more pleased!

  I "love" my products and more importantly I feel like I have taken another giant "green" step in the right direction for our planet. It makes me feel good :-) And so, I thank you for that! I'm actually wearing the recycled pop top earrings and have gotten several cool comments about them. What a clever idea!

  I placed another order today......ahhhhh, what a feeling!!

  PS. I love your Teenie Weenie Greenie ideas!!!

  Cher K.

• I have just received my order from Greenfeet and I am not only happy with it, but it met all my expectations and surprassed them in terms of price and prompt service.

  Greenfeet has now been added to my "Favorites" list.

  Thank you,

  Joanne M.

• This company is AWESOME ... Talk about a company making a difference in promoting a healthier planet, will be a customer for life! Great communication, fast shipping with the "greenest" and BEST packaging I have ever seen! Thanks Greenfeet!!!!!

  -Jennifer K.

• I would also like to let you know that I am truly impressed with Greenfeet - from the quality of products, to the way the company stands behind what they sell, and the wonderful customer service. I can't wait til I can give a gift or order something else for myself again! I'll recommend you to everyone I know!

  Thanks again -
  Regards,
  Ingrid

• I just received my second bottle of the peppermint dog shampoo. It's the only shampoo that I have used TWICE - and I will only buy it from your company. Why? Because the price is good, the service is excellent, and it always arrives without incident...on time.

  I have purchased other products from your site, have mentioned it to my friends, and even have the address for Greenfeet on my blog. I truly believe you are doing something good. Thank you.

  Keep up the great work, and please extend my gratitude to everyone at your company, even the people who empty the recycle cans at the end of the day.

  Namaste,
  Kristin

• When I called customer service just now for help retrieving my password, a real person answered the phone right away and walked me through the process. And she was friendly and pleasant too! What a rare treat these days!!
  -Christine P.

• found out about you from working mother mag. great website/shopping site for busy new moms who are trying to do what they can to go green.
  thanks!
  -Christina R.

• Just wanted to say thank you for the order I just received. Everything was perfect and packaged carefully and arrived in a timely manner. I have just placed another order with you and have bookmarked your site, because I'm sure I will be back!
  Thanks again,
  Thelma

• Thank you for your quick service, and great prices. I have added your company to my favorites in the event that I want to order from you again. It is refreshing to have online orders go as planned, and even with an update on when my order was shipped and a tracking number. Thank you again. Keep up the great work. Until my next order.
  Blessings
  Judy H

• Ive ordered quite a few times from this merchant and have never had a problem. Customer service worked with me when I had to return a gift due to the wrong color ordered and shipped the correct item without any additional cost on the original purchasers credit card.
  Patricia A.

• Great service and great products!
  Janet S.

• love the product, great price and service.
  Neet F.

• I was very surprised at the overall quality of this merchant. they had the lowest listed price for the item i had ordered, shipping was fast, and they seemed environmentally responsible. Although Ive never heard of this company before, I will definitely shop at their site again.
  Diana L.

• I love shopping at Greenfeet.
  Ann B.

• Excellent customer service with quality product
  Cliff A.

• Extremely fast shipping and very well-packed. Excellent overall.
  Stephen S.

• Beautiful item, smooth transaction, speedy delivery. good job, greenfeet.com! thank you.
  Elizabeth L.

• I bought a hemp shower curtain from GreenFeet.com. It arrived in a timely manner, although the packaging was torn and the envelopes stuffing was falling out. Still, no harm done to the curtain. It is wonderful and I will definitely buy from this merchant again.
  Patty B.

• I am enjoying my products very much. They arrived in a timely fashion and were well packed and in great shape. Thanks! Will order again soon - Christmas is coming!!
  Deb B.
• I certainly could not ask for better service. I have conducted business with many online vendors for various things and this is the one of the best.
  Robert S.
• Purchased traditional glass piggy banks for my grandchildren at the best price offered by anyone. Shipping was prompt and items were well packaged. I would definitely consider using them again.
  Christopher T.

At Greenfeet, we value a healthy environment and responsible living.
That's why we purchase carbon offsets to help fund clean energy and greenhouse gas reduction projects throughout the nation.

What is a carbon offset?
A carbon offset is a mechanism by which clean energy and carbon reduction projects are funded. For every metric ton (2,205 lbs) of carbon dioxide emissions released into the atmosphere created by one of our shipments, we "offset" it with an investment in clean energy. Carbon offsets, in essence, are like fundraisers for the Earth.

What projects are funded through carbon offsets?
Our carbon offset program supports three types of projects:

1. Clean energy produced by wind power
2. Farm power, such as dairy farm methane digesters
3. Landfill methane capture

How are the offsets applied?
Greenfeet is working with TerraPass, an industry-leader in carbon and greenhouse gas offsets. TerraPass is independently audited and verified, and ensures that all offsets are tied to reductions that happen NOW, not later.

Why do we do this?
We honestly feel it's the right thing to do. Our business consumes energy resources to get your packages delivered to your doorstep. While we utilize carriers such as UPS who continually improve their transportation methods, it's not enough. We realize this is not the complete solution, but a part in our overall effort to be a positive force in the goal toward cleaner air, safe water and fertile soil.